Customer Survey Of MOI Services

 

 Dear Customer,

We would like to have your feedback on the services provided to you by MOI!
Kindly take a moment to answer these following questions. It will help us in analysing the services provided to the end user and provide better services in future!  

 

 Customer / Company Name:

 E-mail:  

 Contact Number:  

 Work Sector:  

 

Considering all aspects of your experience with MOI services, please select the appropriate rating against the each of the following questions.
 

  Online Services

1. Faults repair within commited time:

  

2. The procedure for service application:

  

3. Payment through internet:

 

 

  Fax Report Services

4. Response to telephone calls: 

  

5. Accuracy of the report information:

  

6. Attendance to complaints for fax reports:

  

7. Reports reaching on time: 

  
 

  Customer Care Services

8. Subject knowledge of customer care center:

  

9. Attitude and helpfulness:

  

10. Problem solving attitude:

  
11. How do you rate the Customer Service Employees:   
 

  Overall

12. Information on MOI web site: 

  

13. Overall, how do you rate MOI online services?: 

  

14. In relation to the other organization how do you rate MOI :

  
 

  Comments

 Any other comments or suggestions? 

 

 

 

 
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