eServices Refund Policy

 - You will not be entitled to a refund if your eServices application has been processed or rejected by Immigration.
 - You must apply for your refund within 14 calendar days (credit card within 45 calendar days) from the date of application.
 - All refund requests should be logged at eServices Help Desk.

DATEL will validate your refund and will process the refund back to the same method of payment. In the case where the payment was made through a typing center, the refund will be processed by your nearest CBD branch on a CBD Manager’s Cheques, in the name of the sponsor of the application.

All refunds will be processed within 14 days

 - How to apply for a refund ?

 - Please print and complete the "eServices Refund Request form" from the eServices website and follow these simple steps below to obtain your refund. Alternatively you can obtain the form from eServices Help Desk located at the local Immigration Office.

 - Paid using own Credit Card or CBD Account:

 - Visit eServices Help Desk located at your nearest Immigration branch together with your eServices receipt and refund request.
 - Your refund request will be logged in our system.  You will receive a Refund Receipt as proof of your request. Your money will be refunded to the above requested account within 14 days from the date requested.

 - Paid through a Typing Center: (Sponsor Refund on Manager's cheques)

 - Visit eServices Help Desk located at your nearest Immigration branch together with your eservices receipt and refund request.
 - If the sponsor is a company, then the request form will need to be signed and stamped by the authorized signatory of the company. The company PRO will need to submit the form at eServices Help Desk and provide his PRO card as proof of identity.
 - If the sponsor is an individual, they will need to sign and submit the form personally at eServices Help Desk. You will be required to provide a photo ID and signature proof.
 - Your request will be logged in our system.  Your money will be refunded, by Commercial Bank of Dubai, 14 days from the date of the request. You will need to approach your nearest CBD branch with your eServices Refund Receipt and passport to request for a Manager’s Cheque to be issued in the name of the sponsor of the eServices Application.

 - Refund Charges:

In case of Credit Card Payment

 1- The Credit Card Processing fee will not be refunded
 2- The AED15 Service Fee will not be refunded

In case of a CBD Direct Debt Payment

 1- The AED15 Service Fee will not be refunded