1- During installation process a message appears on the screen ‘you don’t have privilege to install this software’. What do I do?
 - You need to login as an Administrator to complete the installation process.

2- I cannot type the Arabic characters on the eForm application. Why?
 - Make sure that the Arabic font is installed. The Arabic font can be installed from the control panel.

3- What are the 4 status in eForm?
- Active : For completed applications which are not submitted.
- Payment Pending : For applications whose transaction was unsuccessful (payment was not  complete).
- Processed : For applications submitted in Immigration.
- Refunded  : For applications which has been refunded.

4- After filling up the application I am not getting the payment option page. Why?
- Delete the cookies and then delete all offline files. To delete cookies right click the internet explorer icon, choose properties to view the operation button.

5- After selecting the payment type I am getting ‘page cannot be displayed’. What do I do?
- Contact the respective bank

6- I completed the payment but I didn’t receive the eForm application. How can I obtain the application?
- Go to My Transaction and reprint or take the order no and reference number to the eService Help Desk at your nearest Immigration.

7- My eForm Application doesn’t have any Arabic characters printed. Why?
- Make sure that the Arabic is installed and is set as Default. (Ref Q2)

8- I received the eForm application but the bar code is not proper / improper format. What to do?
- Make sure that the page setup on the printer option is set as A4 only and increase the printer memory also. The printing page setup can be adjusted from the print properties.

9 - Instead of the bar code I have ‘Error while loading barcode’. What to do?
- Reinstall the eForm setup.

10 - Can we apply for a refund to a credit card if the payment is done through another method other than credit card?
- No, you will receive the refund in the same method that you paid through or to your bank account.

11- What should you do if you don’t get the username/password box?
- Try to reinstall the eForm application by using the Administrator profile and make sure that the Internet Explorer is version 6 or above.