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Within the framework of the United Arab Emirates under the leadership of His Highness Sheikh Khalifa Bin Zayed Al Nahyan, Chairman of the State and His Highness Sheikh Mohammed Bin Rashid Al Maktoum, Vice-President, Prime Minister and Ruler of Dubai, may God preserve them ,to keep pace with technological developments and the trend towards modern application of the concepts of Electronic Government ,making sure of developing performance and the quality of services rendered in the various sectors of the government work, Came the directives of His Highness Sheikh Saif Bin Zayed Al Nahyan, Minister of the Interior, may God preserve him ,about the concentration of efforts to maintain stability and the reduction of crime and build confidence among all segments of society to improve and develop the quality of our services. His Highness provided continuous support to provide all the equipment and techniques to provide such services effectively. Within the ministry strategy and the comprehensive quality standards, In response to this trend was the signing of a contract to provide services electronically to citizenship and residence transactions between the Ministry of Interior and the Datel company as a specialized and experienced in this field, which promotes ministry investments through the provision of large amounts of money and the participation of the Ministry of income and to ensure that the required service efficiently provided, apart from the provision of the service or geographical location in a framework of high guaranteed security , The project involves the re-engineering of uniform rule (regulations nationality and residency / security systems Code) and the development of the system to the technical (Three Tiers) with the development of modern integrated infrastructure connected to the Internet and the delivery mechanisms of transactions through models of the Smart Form, which contains the barcode , containing the application data in addition to the personal image of the person. The system provides around the clock services without interruption and with high quality and through standardized electronic forms, This is in addition to the possibility of exchanging information electronically with the electronic techniques used in the completion of transactions, They will provide electronic services to the dealers in several ways, including, for example: Information service which provides general and detailed data from the concerned bodies to provide the service in addition to the definition of laws, regulations and procedures related to service.
The service of electronic forms (E-Form), which allows him to
receive transactions through the Internet.
Electronic payment service such as e-dirham /
credit cards. The Electronic mail service (E-mail) is one of the important means to inform beneficiaries of the service and guiding the development of the event or the change in one of the laws or regulations and procedures related to the service provided. The service of inquiry voice (IVR) for the purpose of obtaining information on the status and treatment by telephone ,fax machines ,serve to inform the service status of the transaction by fax or by textual short message service (SMS), which are automatically sent via mobile phone to inform the beneficiaries of the service of the time the transaction is completed, or to inform him of any regulations or guidelines or procedures relating to emerging service required . The service of getting information on the status of the transaction by touch screens (Kiosk) in public places. Service centers for information (Call Center), an information centers technically equipped allowing direct providing of information to the dealers in respond to questions on telephone by the qualified staff This is in addition to providing an electronic link for transactions issued by the embassies of the UAE laws of citizenship and residence Ministry of the Interior, accordingly, the provision of the service transactions electronically to citizenship and residence is an important step towards the provision of electronic services in the sectors of the Ministry of the Interior and continuous Labor towards electronic communication with the other actors in the framework of the principles and concepts of e-government state. |